Frequently Asked Questions


Mortgages can be a complicated business. At Greentree, we aim to bring clarity to an often mystifying process.

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What do you do, in a nutshell?

After a free initial consultation, we'll search the whole mortgage market and find the right mortgage deal for your circumstances. Once you've decided to press go, we'll then handle the paperwork for you, helping you save time, energy and money. We also offer insurance, and can with other parts of the house-buying process like finding you a solicitor.

How much do you charge?

A flat fee of £199. This fee covers advice, understanding your current circumstances, research, recommendation, and most importantly implementation: we handle the mortgage application, plus administration of arranging the loan. This fee is payable on application.

By working remotely, we significantly reduce our overheads (and our environmental impact).

Like all brokers, we are also paid a commission by the lender, but we remain impartial and dedicated to finding you the most suitable deal.

Who will I be dealing with?

Our director, Justin Brady (CeMAP), deals with all client cases on a personal, 1-2-1 basis. Whether by phone, text, email, or video call, you'll have the benefit of his 20 years experience in financial services. He also has a fax machine for dealing with the more antiquated lenders.

Buying a house can be a scary process. Justin will be with you every step of the way.

My situation is… complicated. Can you help?

Absolutely. We can arrange nearly any type of mortgage or house loan in the UK and Northern Ireland. We have excellent relationships with lenders, and a positive, can-do attitude. Whatever your financial situation, we will do our best to find a way.

Do I have to visit you in person?

No. You're very welcome to visit Justin in Norfolk, but for most of our clients, one of the biggest benefits is being able to arrange out-of-hours consultations with Justin, and to be able to communicate electronically via whatever channel you prefer, whether phone or email, messaging, or video link. We'd love to meet in person, but it's not essential.

How do I find out what I can afford?

We'll run through your financial circumstances (including if you have a partner), then explain how much you can expect to borrow, what repayments will look like, while also factoring in stamp duty and possible lender fees. If your deposit isn't quite up to scratch we can advise on affordable housing schemes such as Shared Ownership. Start the ball rolling today.

Do you offer "whole of market"? What does this actually mean?

While our lender panel changes from time to time, we have instant access to mortgages from a huge range of providers, from "big six" banks to specialist lenders. Based on a detailed fact-find, we can instantly compare the whole market and offer you the most suitable deal for your financial cicumstances and ambition.

When we say "whole of market" we mean everything except direct and exclusive deals. No one broker is able to offer every single mortgage available – for example, we've negotiated exclusive deals with particular lenders via the Intrinsic network, and some lenders only offer particular products if you go direct. But we offer pretty much everything else on the market, and can take all of the pain out of comparing apples with oranges (as is often the case).

I already have a mortgage, can you offer me a better rate?

About 25% of homeowners are on Standard Variable Rate (SVR) mortgage¹, which tend to be significantly more expensive than fixed, discount and tracker mortgages. Many think that switching isn't worth the hassle, but we can take the pain out of remortgaging, giving you a potential net saving of thousands per year. Give us a call or arrange a free initial consultation.

Why "Greentree"?

Metaphorically speaking, because we believe the best time to plant a tree is today – there's no better time to invest in your future. And as a socially responsible business, we also believe in conserving our planet's rainforests, which is why we donate 1% of revenue to support conservation projects through our partners at Cool Earth.

Are you regulated?

Greentree Financial Planning Ltd is an appointed representative (501916) of Intrinsic Mortgage Planning Ltd which is authorised and regulated by the Financial Conduct Authority (FCA) and is on the Financial Services Register (440718).

¹ Source: Which? mortgage satisfaction survey, June 2018. Based on 3,572 respondents.